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FREQUENTLY ASKED QUESTIONS
Please refer to these FAQ’s before you send us your question.
1. About tours
Q. 1-1 Are reservations necessary?
A. Reservations are required. We recommend booking early as tours are often sold out well in advance. You can make a reservations on-line. In case of making reservations by phone please call toll-free: 0040-364-405641.
You can also make reservations by fax - download and complete the booking form and send it by fax to: 0040-364-405641 or by e-mail!
Q. 1-2 Do you provide an English-speaking guide for the tour?
A. Our tours include the services of English-speaking guides.
German, French, Hungarian and Hebrew-speaking guide are also available.
Q. 1-3 Can you arrange a private tour for our family?
A. We can design an itinerary at a time that suits you, to your own comfort levels and within your own budget.
Please send your request by e-mail or by fax.
Q. 1-4 Do you operate tours even if there is only one participant?
A. Yes, most of our tours operate even if there’s only one person.
Due to socialization reasons our special tours for couples require a minimum of five couples.
Q. 1-5 Can you provide individual tickets for rail, air or ferry?
A. We do not provide individual tickets for rail, air, boat or ferry.
Q. 1-6 What is your Child Policy?
A. A minimum age of 10 years is required on non-family programs, unless otherwise indicated on the individual tour page. A client under 18 years of age and travelling alone during the tour period shall provide Transylvania Live with written consent of his/her guardian. Clients under 16 years of age must be accompanied by a parent or guardian. On “for couples” tours a minimum age of 20 years is required.
Q. 1-7 What happens in case of COVID-19 lockdown?
A. If the client is forced to cancel the trip due to COVID-19 lockdown, the amount paid by the client will be refunded, if requested, as soon as possible and no later than 30 days from the moment of written request. No cancellation fee is applied. The amount can also be used as credit for future trips.
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2. Change itinerary
Q. 2-1 Can the accommodations or the itinerary suffer any changes?
A. In case we’ll have a full house situation at one of the hotels, an accommodation of an equal classification or better will be booked for you. In case of closed roads due to bad weather, working situations or dangerous weather conditions the itinerary could suffer changes.
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3. Meeting Point
Q. 3-1 How do I get to Transylvania Live meeting point?
A. If you follow our recommendation on How to arrive (heading found for any of our holidays at the Special notes and info section at the end of the tour page), Transylvania Live meeting point in Budapest is located in front of the Information Centre of Ferihegy Airport – 2 B Terminal.
In both cases our guide will expect you with a Transylvania Live sign.
If you choose other flights or means of transportation to get to your holiday please join the group at the same meeting points!
In the unfortunate case of a flight being lost or delayed and prevent you in this way from getting to your meting point in good time, please call 0040 364 405641.
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4. Accommodations
Q. 4-1 What is “Single Extra”?
A. Our tour fares are based on two in one hotel room.
For occupancy by one person, the "single room extra" specified in each itinerary will be required.
Q. 4-2 I am travelling alone. Do you arrange shared rooms for individual travellers?
A. If you travel alone you have to book the tour with a single supplement; if you wish to book a double room which you want to share with another traveller, we’ll do our best to make all arrangements, but in case this is not possible, you’ll have to pay the single supplement; however it is our strongest recommendation to book the tour with a single supplement when travelling alone.
Q. 4-3 What is a “traditional Maramuresean country-inn” or “a typical Hungarian–Sekler country-inn”?
A. A welcoming country house, not necessarily decorated in a peasant like style; you’ll stay under the same roof with your Romanian host! In most cases dinner and breakfast are included, and rates are based on two guests per room.
They offer one bathroom for two rooms; the bathroom can be situated on the hallway.
Staying at a “traditional Maramuresean country-inn” or “a typical Hungarian-Sekler country-inn” will prove to be an unique experience.
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5. Meals
Q. 5-1 Can you provide vegetarian food?
A. We can, in most cases.
Merely show your preferences in your message.
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6. Payment
Q. 6-1 What credit cards do you accept for the on line payment?
A. We only accept VISA and MASTERCARD. Please select only these two types of credit cards for the online payment.
Q.6-2 What currency do you accept?
A. If you pay on-line using our secure internet booking form your credit card can hold any type of currency, the amount of money to be taken will be exchanged in EURO on our expense.
We only accept USD, EURO, and GBP for payments by bank transfer.
Q. 6-3 Do you offer discounts for senior citizens, members of certain associations?
A. Yes, we do offer discounts provided they travel as a group; Contact us
Q. 6-4 Do you offer group discounts?
A. Yes, depending on the number of your group. Contact us
Q.6-5 Is my money safe?
On-line bookings and payments are processed by Romcard, authorised agent for Mastercard and Visa in Romania and secured by Rapid SSL , the leading secure sockets layer (SSL) Certificate Authority enabling secure e-commerce and communications for Web sites; our company is member of American Society of Travel Agents and respect the code of ethichs. As a tour operator we are governed by the consumer and financial regulations of Romania and of the European Union. Romania’s legislation compettplls tour operators to protect tourists in case of insolvency.
Q. 6-6 What commisions do I have to pay besides your anounced prices?
A. Our prices include the online secure payment commsions. However depending on your bank some commisions may occur for international money transfer. Please check with your bank!
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7. About Romania:
Q. 7-1 Do USA citizens require a visa?
A. No, USA citizens don’t require a visa.
Q.7-2 What countries require a visa?
A. To check the list of the countries that require a visa please see the web site page of the Romanian Ministry of Foreign Affairs at www.mae.ro.
Q. 7-3 What is the local currency in Romania?
A. In Romania the local currency is LEU, code RON.
Q. 7-4 What about the local costs in Romania?
A. Local Costs in a 3* restaurant: Soft Drink: $1.3; Beer: $ 1, 7; Bottle of Wine: $ 8, 7 - $18; 3 course dinner: $13.28 - $18.11.
In shops these products can be 50% cheaper.
Q.7-5 Are ATMs available?
A. ATMs are available in all the cities; near by hotels, our guide will come with good advice and recommendations.
MasterCard ATM Locater– Search by address and by airport https://www.mastercard.com/atmlocator/index.jsp atm locator
Visa ATM Locator– Search by airport, city and country https://visa.via.infonow.net/locator/global/jsp/SearchPage.jsp
Q.7-6 What is the voltage of the electric power system in Romania?
A. In Romania electric power in use is of 220 voltages, AC, usually 2 pronged.
Q.7-7 What’s the climate like in Romania, what clothes should I wear?
A. Romania enjoys warm summers and cold winters. In summer, cool cottons are best and in the winter a warm jacket or alike is recommended.
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